How our account and payment policy works
Our terms cover three things: who can hold an account with us, how your funds move, and what happens if something goes wrong on a round of Borneo Elephant Slots or a hand of baccarat at the live tables. Because gaming law differs across regions, eligibility
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depends on local law and is available only where local law permits — we don't claim coverage outside that frame. When you fund your wallet through Touch 'n Go eWallet, Boost or GrabPay, that transaction sits under our payment policy, which sets out how we match
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the sender name on your e-wallet to the name on your account before any withdrawal clears. We keep a record of each deposit and withdrawal tied to your account for verification purposes, and we may ask for a matching reference if a transfer doesn't post automatically.
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Our terms also cover account suspension for mismatched details, duplicate accounts, or payment disputes raised through your bank or e-wallet provider. If a round on a crash-style game or a slot title like Takraw Kick Slots is interrupted by a connection drop, our terms explain how
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we review the session log to resolve it. None of this changes week to week without the updated version being posted on this page, so check back here rather than relying on a saved copy.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.